Delivery and Returns
Please be extra careful when selecting your colour and particularly your personalisation as once the order is processed, errors made by the buyer will not be corrected by us.
If anything does need correcting, this must be done within 5 hours of the order.
This is due to the personalised nature of everything we produce.
Please allow 7-10 working days to produce personalised dog collars and embroidered blankets.
Wooden Beds and Feeding Stations can take up to 15 working days, we then use First Class registered post or Parcel Force taking 1/2 days, International Airmail takes longer.
All items will be posted the day after manufacture through Royal Mail or Parceforce and you will receive an automated email with tracking details immediately after the order is shipped.
We offer delivery worldwide for any item in the store. All orders are sent out within 2 working days of manufacture, please note international orders can take a little longer. Prices start from £8.90 for the smaller items then increase in line with weight and volume.
Returns & Replacements
Since each item is personalised with your inscription, we cannot accept returns unless the item is faulty in which case it will be replaced with the same or an alternative can be chosen.
Leather Collars and Wooden Beds
Our dog Collars, Wooden Beds and Feeding Stations are handmade, not machine stamped. The collars are made from genuine cow hide which is a natural product and can be subject to variations in texture as is the case with any natural products.
If you believe an item is faulty, please contact us at firstname.lastname@example.org and we'll get it replaced for you.
In the unlikely event the item you received is not what you originally ordered please contact customer services, we will then advise on how to proceed with the return. We will cover postage costs for our error.
Terms and Conditions
Before placing an order, if you have any queries relating to these terms and conditions, please contact our customer services on email@example.com. Please note: once your order has been confirmed, we will not be able to make any changes to that order.
CHANGES TO TERMS AND CONDITIONSWe may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. In addition, your use of this Website after such changes have been posted constitutes your acceptance of and agreement to such changes.
DataWhat information do we collect?
We ask for your name, telephone number, home address, email address and age for competitions, sweepstakes, or newsletters or personal shopper sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
What the data will be used for?
Your data will enable us to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions from Binky and Mills.
• All email messages and email newsletters will contain information on how you can unsubscribe
• or send us an email firstname.lastname@example.org
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.